Baggage assistance — US
1-888-202-1024US
General questions and reservation assistance (US)
1-800-435-9792The official contact directory labels this General Questions. Southwest also directs reservation changes and cancellations to this line; refund requests have separate online guidance.
Mobile airtime or international charges may apply.
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US
The ticket-refund page explains qualifying requests and refundable-ticket cancellation options. Getaways by Southwest package refunds use the package provider’s separate process.
Open company pageNew journeys
For a new Southwest Airlines itinerary, prepare the dates, airports and travellers before opening the airline’s booking tools or contacting reservations.
Existing tickets
An amendment to a Southwest Airlines journey begins with the existing ticket and its issuer. Changing travel, cancelling travel and asking for money back are separate requests.
Each route is for the named service provider.
Check the Chase page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
1-800-792-0001Open service pageA loyalty membership number identifies your own account; it is not a customer-service telephone. Use the airline’s sign-in or account recovery page to retrieve it privately.
1-800-445-5764Open service pageThis is the airline’s professional-agent resource. Access, eligibility and any agency fares or discounts are controlled by the airline, not the directory.
Open service pageCheck the Getaways by Southwest page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
1-833-792-4899Open service pageCheck the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open service pageCheck the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open service pageCheck the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open service pageCheck the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open service pageLook up the airport on the airline’s own airport-information page. A central US reservations number is not a direct telephone for every airport, station or ticket office.
Open service pageCorporate and investor enquiries have a separate published route. This directory does not list a private CEO number or describe a passenger reservations line as executive or HR support.
Open service pageThe airline’s careers site provides public employment information. Current staff and retirees should use their employer-issued HR or benefits channels. The passenger reservations number is not presented as an HR, payroll or employee-benefits line.
Open service pageA useful first step
Southwest publishes a general contact alongside dedicated contacts for baggage, group travel and other services. Start with the purpose of your enquiry, then use the company’s booking or customer-care tools. A general telephone line is not presented as a special refund approval desk.
Start with the Southwest confirmation number and intended travel date.
Choose the baggage or group-travel contact only when its stated purpose applies.
Check the fare rules before deciding between an itinerary change and cancellation.
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