Book a new flight
Open company pageCompany sourceReviewed Sep 20, 2026
Customer Service Number
Reservations and customer service
1-800-227-4500Toll-free in listed regionUS24 hours daily
Company sourceReviewed Sep 20, 2026
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Mobile airtime or international charges may apply.
Choose the right route
Contact options
Check the department and calling region
before sharing your question.
Manage or change a booking
Open company pageCompany sourceReviewed Sep 20, 2026
Cancellation guidance
Open company pageCompany sourceReviewed Sep 20, 2026
Refund requests and information
Open company pageCompany sourceReviewed Sep 20, 2026
Official contact options
Open company pageCompany sourceReviewed Sep 20, 2026
Airline website
Open company pageCompany sourceReviewed Sep 20, 2026
New journeys
Reservations & booking
For a new Qantas Airways itinerary, prepare the dates, airports and travellers before opening the airline’s booking tools or contacting reservations.
- Compare the fare rules and the full price, including any channel or agency charge.
- Keep the confirmation from the seller that accepts the booking.
Existing tickets
Changes, cancellation & refunds
An amendment to a Qantas Airways journey begins with the existing ticket and its issuer. Changing travel, cancelling travel and asking for money back are separate requests.
A useful first step
Before you contact
Qantas Airways
This entry puts the available Qantas Airways contact routes beside their supporting sources. Ask the ticket issuer for a written explanation of a proposed change or credit. Read the company’s latest instructions if your situation depends on a deadline.
- 01
Ask the ticket issuer for a written explanation of a proposed change or credit.
- 02
Have the flight date and the six-character booking reference in your private notes.
- 03
Write down the result you are asking for: information, a different flight or a cancellation.
First-hand experiences
Community reviews
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Share your experience
Describe your own interaction with Qantas Airways. Submissions are reviewed before appearing here.
Trace the information
Company sources
Dates refer to source review, not a test call or a guarantee that information has not changed.
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