Book a new flight
Open company pageCompany sourceReviewed Sep 20, 2026
Customer Service Number
International passenger contact centre — Poland
+48 22 577 77 55International – Poland24 hours daily; Polish and English
Company sourceReviewed Sep 20, 2026
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Choose the right route
Contact options
Check the department and calling region
before sharing your question.
Manage or change a booking
Open company pageCompany sourceReviewed Sep 20, 2026
Cancellation guidance
Open company pageCompany sourceReviewed Sep 20, 2026
Refund requests and information
Open company pageCompany sourceReviewed Sep 20, 2026
Official contact options
Open company pageCompany sourceReviewed Sep 20, 2026
Airline website
Open company pageCompany sourceReviewed Sep 20, 2026
New journeys
Reservations & booking
For a new LOT Polish Airlines itinerary, prepare the dates, airports and travellers before opening the airline’s booking tools or contacting reservations.
- Compare the fare rules and the full price, including any channel or agency charge.
- Keep the confirmation from the seller that accepts the booking.
Existing tickets
Changes, cancellation & refunds
An amendment to a LOT Polish Airlines journey begins with the existing ticket and its issuer. Changing travel, cancelling travel and asking for money back are separate requests.
A useful first step
Before you contact
LOT Polish Airlines
The contact options for LOT Polish Airlines may serve different regions or departments. Ask the ticket issuer for a written explanation of a proposed change or credit. Read the company’s latest instructions if your situation depends on a deadline.
- 01
Keep baggage documents separate from receipts for the flight itself.
- 02
Name the operating airline as well as the business that issued your ticket.
- 03
If you have already opened a case, continue with that reference rather than starting several requests.
First-hand experiences
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Company sources
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