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Flights & airline desks

EVA Air

evaair.com

Customer Service Number

Reservations and customer service

1-800-695-1188
Toll-free in listed regionUS24 hours daily; Chinese and English
Call EVA AirMore contact options
Company sourceReviewed Sep 20, 2026

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Mobile airtime or international charges may apply.

Choose the right route

Contact options

Check the department and calling region
before sharing your question.

01

New journeys

Reservations & booking

For a new EVA Air itinerary, prepare the dates, airports and travellers before opening the airline’s booking tools or contacting reservations.

  • Compare the fare rules and the full price, including any channel or agency charge.
  • Keep the confirmation from the seller that accepts the booking.
Visit booking page

Specialist contacts

Each route is for the named service provider.

EVA Air

EVA Air flight change tool

Check the EVA Air page for this specific department. Use it for the purpose shown here; private case details belong with the provider.

Open service page
Company sourceReviewed Sep 20, 2026

A useful first step

Before you contact
EVA Air

For a conversation with EVA Air, a little preparation can save a second explanation. Write down the result you are asking for: information, a different flight or a cancellation. A source date records the evidence review, not a successful call.

  1. 01

    Have the flight date and the six-character booking reference in your private notes.

  2. 02

    Write down the result you are asking for: information, a different flight or a cancellation.

  3. 03

    Ask the ticket issuer for a written explanation of a proposed change or credit.

First-hand experiences

Community reviews

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Describe your own interaction with EVA Air. Submissions are reviewed before appearing here.

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Company sources

Dates refer to source review, not a test call or a guarantee that information has not changed.

Report a contact correction
  1. https://www.evaair.com/en-us/customer-services/contact-us/contact/?countryCode=American+Customer+Service
  2. https://www.evaair.com/en-us/manage/view-my-booking/
  3. https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/cancelbooking-login.aspx?lang=en-us
  4. https://booking.evaair.com/flyeva/eva/b2c/refund-application-login.aspx?lang=en-us
  5. https://booking.evaair.com/flyeva/eva/b2c/modifyflight.aspx?lang=en-us
  6. https://www.evaair.com/