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Cathay Pacific logo

Flights & airline desks

Cathay Pacific

cathaypacific.com

Customer Service Number

Reservations and customer service

1-833-933-2244
Toll-free in listed regionUS
Call Cathay PacificMore contact options
Company sourceReviewed Sep 20, 2026

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Mobile airtime or international charges may apply.

Choose the right route

Contact options

Check the department and calling region
before sharing your question.

01

New journeys

Reservations & booking

For a new Cathay Pacific itinerary, prepare the dates, airports and travellers before opening the airline’s booking tools or contacting reservations.

  • Compare the fare rules and the full price, including any channel or agency charge.
  • Keep the confirmation from the seller that accepts the booking.
Visit booking page
02

Existing tickets

Changes, cancellation & refunds

An amendment to a Cathay Pacific journey begins with the existing ticket and its issuer. Changing travel, cancelling travel and asking for money back are separate requests.

Manage a bookingCancellation guidanceRefund information

A useful first step

Before you contact
Cathay Pacific

For a conversation with Cathay Pacific, a little preparation can save a second explanation. Have the flight date and the six-character booking reference in your private notes. The directory supplies contact context; the provider makes case decisions.

  1. 01

    Ask the ticket issuer for a written explanation of a proposed change or credit.

  2. 02

    Have the flight date and the six-character booking reference in your private notes.

  3. 03

    Write down the result you are asking for: information, a different flight or a cancellation.

First-hand experiences

Community reviews

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Company sources

Dates refer to source review, not a test call or a guarantee that information has not changed.

Report a contact correction
  1. https://www.cathaypacific.com/cx/en_US/contact-us.html
  2. https://www.cathaypacific.com/cx/en_US/manage-booking.html
  3. https://www.cathaypacific.com/cx/en_US/faqs/manage-your-booking/rebook-cancel-your-flight-and-refund.html
  4. https://www.cathaypacific.com/cx/en_US/contact-us/online-refund-form.html
  5. https://www.cathaypacific.com/