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Avianca logo

Flights & airline desks

Avianca

avianca.com

Customer Service Number

Reservations and customer service

1-866-919-0081
Toll-free in listed regionUS
Call AviancaMore contact options
Company sourceReviewed Sep 20, 2026

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Mobile airtime or international charges may apply.

Choose the right route

Contact options

Check the department and calling region
before sharing your question.

01

New journeys

Reservations & booking

For a new Avianca itinerary, prepare the dates, airports and travellers before opening the airline’s booking tools or contacting reservations.

  • Compare the fare rules and the full price, including any channel or agency charge.
  • Keep the confirmation from the seller that accepts the booking.
Visit booking page

A useful first step

Before you contact
Avianca

For a conversation with Avianca, a little preparation can save a second explanation. If you have already opened a case, continue with that reference rather than starting several requests. An available contact does not establish a response time.

  1. 01

    Write down the result you are asking for: information, a different flight or a cancellation.

  2. 02

    Ask the ticket issuer for a written explanation of a proposed change or credit.

  3. 03

    Have the flight date and the six-character booking reference in your private notes.

First-hand experiences

Community reviews

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Company sources

Dates refer to source review, not a test call or a guarantee that information has not changed.

Report a contact correction
  1. https://www.avianca.com/en/about-us/contact-us
  2. https://www.avianca.com/en/my-booking/services/changes-and-refunds
  3. https://refunds.avianca.com/en/refund-request/
  4. https://www.avianca.com/